Privacy Notice

Who is responsible for your information

Vandyvah Shipping & Marine Services Limited, 272 Pottruff Road, Paris, Ontario N3L 0N6, Canada, Plot 5086, Orozo Close, Beechwood Estate, Malete Alafia, Ibeju-Lekki, Lagos State, Nigeria and Suite C1, Plot 759, Kubwa Extension, F15, Abuja, Nigeria, is the controller of personal information collected through vandyvahshipping.com. You can reach us at operations@vandyvahshipping.com or +234 813 659 7780.

What we collect

We collect only what you choose to send us. There are three ways that happens:

Enquiry and contact forms

• your name
• your work email address
• your company and job title, if you provide them
• your country and phone number, if you provide them
• the requirement you selected and any message you write
• the page you submitted the form from
• your confirmation that we may contact you about the enquiry

Delay and demurrage calculator

The calculator runs entirely in your browser. Nothing is transmitted to us while you use it. If — and only if — you ask us to email you a report, we receive the figures you entered along with the contact details you supply, so that we can prepare the report and follow up.

Partner applications

If you apply to partner with us, we receive the organisational and contact information in the application form, including capability, equipment, safety, certification and reference details you choose to provide.

What we do not collect

• We do not use advertising cookies, tracking pixels or third-party analytics on this website.
• We do not build behavioural profiles of visitors.
• We do not sell, rent or trade personal information.
• We do not ask for payment card details, bank details or government identification through this website.

Cookies and similar technologies

The public pages of this website set no cookies. A session cookie is set only when an authorised member of Vandyvah staff signs in to the internal Command Center; that cookie is strictly necessary for authentication and is not used for tracking.

Why we use your information

• to respond to the enquiry, request or application you submitted
• to prepare and send a report you asked for
• to assess a partner application against our review criteria
• to keep an internal record of the enquiry so that follow-up is not lost
• to meet our own legal and record-keeping obligations

Our lawful basis is your consent where you gave it, our legitimate interest in responding to a business enquiry addressed to us, and, where relevant, steps taken at your request before entering a contract.

Who can see your information

• Authorised Vandyvah personnel with an active account in our internal Command Center.
• Our hosting and database provider, which stores the data on our behalf under contract.
• Our transactional email provider, where an email is sent to you or to us.
• Anyone we are legally required to disclose to.

Access to stored enquiries is restricted at the database level. The public website can submit an enquiry but cannot read, change or delete any stored record.

International transfers

Our infrastructure providers may process data outside Nigeria. Where that happens, we rely on the provider's contractual safeguards for international transfers.

How long we keep it

• Enquiries and calculator report requests: up to 24 months from the last contact, unless an ongoing commercial relationship requires longer.
• Partner applications: up to 24 months from the decision, so we can revisit capability if a requirement arises.
• Records we are legally required to retain: for the period the law requires.

Your rights

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you, and give you a copy
• correct information that is inaccurate or incomplete
• delete information where we no longer have a reason to keep it
• restrict or object to how we use it
• withdraw consent you previously gave, without affecting earlier processing

Write to operations@vandyvahshipping.com and we will respond within a reasonable period. Nigerian residents may also complain to the Nigeria Data Protection Commission.

Security

• All traffic to this website is encrypted in transit.
• Stored records are protected by row-level database policies; anonymous visitors have insert-only access and no read access.
• Internal access requires an authenticated account that a Vandyvah administrator has explicitly activated.
• Form submissions are rate-limited and validated on the server.

No system is perfectly secure. If we become aware of a breach affecting your information, we will act in line with applicable Nigerian data protection requirements.

Changes to this notice

We will update this page if our practices change, and will change the review date at the top.